Welcome to pedihmall. We highly value your privacy and data security. This privacy policy aims to clearly and transparently explain how we collect, use, disclose, and protect your personal information. We strictly comply with the Data Privacy Act of 2012 of the Republic of the Philippines and its relevant implementation rules and regulations, as well as the provisions of the Internet Transactions Act.
By accessing and using our website, you agree to the practices described in this privacy policy.
1. Information collection
We collect information that you directly provide to us and that we automatically collect during your use of the website.
The information you directly provided:
Identity information: When you register an account or place an order, we will collect your name, email address, delivery address, billing address, and contact phone number.
Payment information: We collaborate with certified third-party payment gateways to process payments. We do not store your complete credit or debit card information ourselves. These information are processed directly by our payment partners and are subject to their privacy policies.
Communication records: The communication content generated when you contact us through customer service channels, email, or social media.
Automatically collected information:
Device and log information: including IP address, browser type, operating system, access time and date, as well as browsing and clickstream data within the website.
Cookies and similar technologies: We use cookies to maintain your login status, remember shopping cart content, analyze website traffic, and personalize your experience. You can manage or disable cookies through browser settings, but this may affect certain features of the website.
2. Use of Information
We use the collected information for the following purposes:
Fulfill orders and contracts: process your payments, arrange shipments, provide order confirmations, and track logistics.
Account Management and Services: Create and manage your account, provide customer support, and send important service notifications (such as policy changes).
Personalization and improvement: Based on your browsing history and preferences, we recommend products to you and continuously improve our website, products, and services.
Marketing Promotion (with your consent): Sending you newsletters about new products, promotional activities, and special offers with your explicit consent. You can unsubscribe at any time through account settings or the ‘unsubscribe’ link in the email.
Security and Compliance: Detecting and preventing fraudulent behavior, protecting our website and users, and fulfilling legal obligations.
3. Information sharing and disclosure
We will not sell your personal information to third parties. We only share your information in the following necessary situations:
Service providers: Shared with trusted third parties who provide services to us, such as logistics and delivery companies (such as LBC, J&T Express), payment processors, data analytics service providers, and customer support platforms. These service providers can only process your data according to our instructions and for the purpose of providing services.
Legal requirement: When we are confident that disclosure is necessary to comply with applicable laws, regulations, legal procedures, or mandatory government requirements.
Business Transfer: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will ensure that the transferee undertakes to comply with this privacy policy.
4. International transmission of data
If your data needs to be transferred outside the Philippines, we will ensure that appropriate protective measures are taken (such as signing a data transfer agreement with the recipient that includes standards recognized by the Philippine National Privacy Commission (NPC)) to ensure that your data receives the same level of protection as within the Philippines.
5. Data retention
We will only retain your personal information for the time necessary to achieve the purposes stated in this policy, or extend the retention period to comply with legal obligations such as tax and accounting regulations. When no longer needed, we will destroy or anonymize this information in a secure manner.
6. Your Rights
According to the Philippine Data Privacy Act, you have the following rights regarding your personal data:
Access and Correction Rights: You have the right to access and request correction of any inaccurate personal data we hold about you.
Right to object: You have the right to object to our processing of your personal data for direct marketing purposes.
Delete right: Under certain conditions, you have the right to request us to delete your personal data.
Data Portability: You have the right to access the data you provide to us in a structured, universal, and machine-readable format.
Right to withdraw consent: When we process data based on your consent, you have the right to withdraw your consent at any time, but this does not affect the legality of the processing based on your consent before withdrawal.
7. Data Security
We have implemented a series of technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include SSL encryption, strict restrictions on data access, and regular security assessments.
8. Children’s Privacy
Our website is not aimed at children under the age of 13. We do not intentionally collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with information, please contact us and we will delete it.
9. Policy updates
We may update this privacy policy from time to time. Any changes will be posted on this page and updated with the ‘Last Updated Date’ at the top. We encourage you to regularly check. Continuing to use our service means that you accept the updated policy.
10. Contact Us
If you have any questions, concerns or requests regarding this privacy policy, your personal information or data privacy rights, please feel free to contact us through the following methods:
General consultation: elizabeth984675@outlook.com.
If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.